SEATTLE, WA / ACCESSWIRE / May 19, 2021 / Recently, the founders of Zadarma plan to expand their VoIP solution business. As Covid-19 began its unstoppable march over a year ago, continents, countries and communities scrambled to formulate a response. The health crisis was also a financial crisis - if lockdowns and social distancing were to be bearable without bringing entire economies to their knees, the world needed to be able to keep working, earning and buying. This stark necessity would mean even the most traditional (read staid) businesses would suddenly embrace a whole suite of technologies, driving adoption to levels previously forecast to take many years to achieve.

In the great rush to the cloud, tech stocks duly surged. The NASDAQ posted a 45% return in 2020 vs the Dow Jones, 9.7% and the S&P 500's 18.4%. Adoption of digital technologies cut across every imaginable facet of work, and life and a way that even the most ardent technophile would've considered impossible prior to the pandemic. One year on, businesses have largely navigated and adapted towards this more familiar new normal. Business leaders have adjusted how their organisation sells in the face of new customer habits and behavioural shifts in their path to purchase. For CEOs, sales leaders and operational management teams, contemplating how to react and take care of their employees and customers has been a key priority to survive. What has surprised many has been the effectiveness of these measures. In many instances, it's been a unanimous success - lowers costs, happier employees and better productivity. We might all be tired of virtual social events, but it seems we're all still happy to check in with colleagues via a video call. In short, it seems they are set to stay and remain central to business operations.

Central to this shift in business modus operandi was the take-up of integrated cloud communications systems such as VoIP (Voice Over Internet Protocol). Use skyrocketed in early 2020 and continues to remain strong as its benefits remain obvious even as restrictions begin to tentatively ease across many parts of the world. VoIP is a group of technologies for the delivery of voice communications and multimedia sessions over the internet.

The Founders of Zadarma, Dmitry Tokar and Vitalii Chupryna, a leading VoIP provider, have seen a continued demand for their VoIP solution. Zadarma's tech team is always looking to evolve their cloud-based business phone software (PBX) to accommodate the ever-changing new normal global communication needs. There are many advantages to Zadarma's VoIP solution. Once set up, which takes a mere 5 minutes, your workforce is able to work from home and make and receive calls as if they were in the office. All you need is a smartphone application or program for your computer or laptop. Zadarma has added features to their VoIP solution over the last few years including various calling and voice menu forwarding features, virtual conferencing, CRM integration, call analytics, speech recognition and Android & iOS call applications. Zadarma allows you to centralise all business communication through your mobile, allowing seamless secure access to your VoIP communications internationally, wherever you are.

From a business operations stance, VoIP solutions have been ideal for centralising transactions and maintaining a history of contacts with customers while workforces are remotely dispersed. Integration with your office PBX will allow you and your employees to make calls to customers and plan tasks in one click. Dispersed and remote teams often look for VoIP features beyond the virtual calling and diverting offered by standard phone systems. For any growing business, scalability and mobility is key when selecting a VoIP provider.

For businesses to continue to operate and grow, there is now a continued realisation for the need for a reliable cloud communication infrastructure that can be accessed remotely, away from the office. The notion of technology digital disruption is not new. However significant lessons can be drawn from the steps organisations have already taken. One is the importance of learning, in the process of making specific changes to businesses technologies and how to execute. The other is organizationally, in how to manage technology change. Both types of learning will be critical going forward since the pace of change and adoption of cloud communication is not likely to slow down. The pandemic has projected companies forward and opened their eyes to the importance of the cloud. The lockdown and remote working imposed by Covid-19 pandemic has been a wake-up call to many organisations, reinforcing the need to speed up digital transformation, to be able to survive and thrive in the ever-competitive climate.

Covid-19 will continue to transform business communications forever.

Media Contact:

Company: Zadarma
Contact: Elena Volozova
Telephone: +18573027437
Email: elena.volozova@zadarma.com
Website: https://www.zadarma.com/en
Address: 2 Vasil Aprilov, Bourgas, Bulgaria - 8000

SOURCE: Zadarma